General terms and conditions
- Key points
1.1. Bet - an agreement on a win concluded between the client and the betting company, in accordance with the established Rules, while the outcome of this agreement depends on an event, regarding which it is not known whether it will occur or not. Bets are accepted from customers on the terms and conditions offered by the betting company.
1.2. Outcome - the result of the event (events) on which the bet was made.
1.3. Client - a person placing a bet in a betting company on the outcome of an event.
1.4. Line - a set of events, possible outcomes of these events, odds on the possible outcomes of these events, their date and time, after which the betting company stops accepting bets on the outcomes of these events.
1.5. Cancellation of a bet is an event for which calculation and payment of winnings are not made. In the event of a “bet cancellation”, according to the terms of this Agreement, the transaction between the organizer and the client is considered not concluded and a refund is made at such a rate.
1.6. Regular match time is the duration of the match in accordance with the rules of the competition for this sport, including stoppage time by the referee. Regular match time does not include extra time, overtime, penalty shootouts, shootouts, etc.
1.7. All rates are calculated on the basis of information provided by the processing center.
1.8. When accruing winnings, the bettor is obliged to check the correctness of the accrued winnings, and in case of disagreement on the accrued winnings, notify the betting company about this, indicating in the appeal his account number, date, time, event, amount, selected outcome of the event, odds, as well as the reasons for disagreeing with accrued winnings. All claims for accrued winnings are accepted within 10 (ten) days.
1.9. A bet placed by a client on a certain outcome of an event is considered won if all the outcomes specified in such a bet are correctly predicted.
1.10. The conditions for accepting bets (odds, handicaps, totals, limits on the maximum bet, etc.) can be changed after any bet, while the conditions of previously made bets remain unchanged. Before concluding an agreement, the client must find out all changes in the current line.
1.11. Bets placed on events, the outcome of which is known at the time of the bet, can be settled with odds of "1".
1.12. In accordance with this Agreement, in the event of disagreements that have arisen between the client (participant of the agreement) and the betting company, on issues related to the execution and implementation of the winning agreement concluded between the client (participant of the agreement) and the betting company, including questions about the payment of winnings, the outcome events, winning ratios, issues of other essential terms of the concluded agreement, as well as on issues of recognizing the agreement as not concluded or invalid, the parties establish a mandatory claim procedure for resolving disputes that have arisen (pre-trial procedure).
1.13. The claim shall be submitted within 10 (ten) days from the date when the person found out or should have found out about the violation of his right. All arguments and facts confirming and substantiating the claims stated in it must be attached to the claim. If there are no claims sufficient to substantiate the claims specified in the claim, the claim shall be returned without consideration.
1.14. In case of staff errors when accepting bets (obvious typos in the proposed list of events, mismatch between the odds in the line and bet, etc.), in case of deviation from these Rules when accepting bets, as well as in case of other arguments confirming the incorrectness of bets, the betting company leaves reserves the right to declare bets under such conditions void. These bets are paid out with odds of "1".
1.15. In case of suspicions about the unsportsmanlike nature of the matches, the company has the right to block bets on a sporting event, until the final conclusion of the international organization, and to declare the bets invalid if the fact of an unsportsmanlike fight is established. These bets are paid out with odds of "1". The administration is not obliged to provide evidence and conclusions to the participants of the bet.
1.16. In the event that there was an obvious error in our odds, then such a rate will be calculated in accordance with the final result at the current odds corresponding to this market.
1.17. The betting company does not accept claims regarding discrepancies in the transliteration (translation from foreign languages) of team names, players' names, competition venues. All information given in the name of the tournament is of an auxiliary nature. Possible errors in this information are not the basis for the return of bets.
1.18. The company reserves the right to close the game account and cancel all bets made on this account if it is established that the bettor had information about the outcome of the event at the time of placing bets. At the same time, the administration of the betting company is not obliged to provide evidence and conclusions to the participants of the bet.
- Basic rules for accepting bets
2.1. The betting company has the right to limit the maximum bet, odds for individual events, as well as to limit or increase the maximum bet, odds for a specific client without notice or explanation.
2.2. Acceptance of repeated bets on one outcome or a combination of outcomes from one player may be limited by the decision of the betting company.
2.3. The bet is considered accepted after its registration on the server and the issuance of an online confirmation. Registered bets are not subject to cancellation or correction.
2.4. Bets are accepted only in the amount not exceeding the current balance on the client's account. After registering a bet, the amount of the bet is debited from the account. After the bets are settled, the winning amount is credited to the client's account.
2.5. Bets are accepted before the start of the event; the date, time of the beginning of the events and the comments associated with them, indicated in the line, are indicative. If, for any reason, a bet is made after the actual start of the event, such bet is considered invalid. The exception is bets on live events, i.e. bets during the match. Such bets are considered valid until the end of the match.
2.6. LINE and LIVE bets are not edited or deleted, except in special cases provided for by these rules.
2.7. In the event that the bet is subject to cancellation, then a refund is made in a single bet. In express bets, when canceling a bet on one or more events, the calculation of the winnings on these events is not performed.
2.8. In cases of incorrectly calculated bets (for example, due to erroneously entered results), such bets are recalculated. In this case, bets made between the erroneous settlement and recalculation are considered valid. If, after recalculation, the player's balance turned out to be negative, he cannot place bets until he replenishes his account.
2.9. All sports events will be considered postponed and canceled only if there is information from the official documents of the organizations holding sports competitions, official websites of sports federations, websites of sports clubs and other sources of sports information, and based on this data, the sports events indicated in the line are corrected.
2.10. The bet is subject to cancellation if the client deliberately misled the staff (employees of the betting company), providing them with false information and requirements regarding the acceptance of bets, payment of winnings, the outcome of the event and other information and requirements of this nature. The above cases also apply to minors under the age of 18, as well as their parents.
2.11. The bet is subject to cancellation if the bet is placed on a known outcome (an event occurred, but the result was not updated in the system).
- Types of bets
3.1. Single - a bet on a single outcome of an event. The win on a single bet is equal to the product of the bet amount and the coefficient set for this outcome.
3.2. Express - a bet on several independent outcomes of events. The accumulator win is equal to the product of the bet amount and the odds of all outcomes included in the accumulator bet. Loss on one of the outcomes of the accumulator means a loss on the entire accumulator.
- Restrictions on inclusion of some event outcomes
4.1. Only one of the dependent outcomes can be included in an express. If two or more dependent events are included in one express, events with the lowest odds from this express are excluded.
4.2. Dependent outcomes (interdependent events) - the result of one part of the bet affects the result of the other part.
4.3. Bets on the events "Team to score a penalty Yes/No" are considered losers if no penalty was awarded during regular time of the game.
4.4. Bets on the events “How the goal will be scored”, “Next goal” are considered losing if the goal, the number of which is indicated in the bet, was not scored.
- Acceptance of bets during the match (live bets)
5.1. Live bets are accepted on main and additional outcomes. You can make single live bets and combine them into one express bet.
5.2. The bet is considered accepted after registration on the server and the issuance of an online confirmation. The accepted rate is not subject to change. In the event of the occurrence of the circumstances specified in the "Basic rules for accepting bets" section, it is possible to calculate a live bet with a coefficient of "1".
5.3. The betting company is not responsible for inaccuracies in the current results of matches and the display of the names of athletes and the names of teams on which live bets are accepted. Clients should also use other independent sources of information.
5.4. Live bets are not edited or deleted.
- Results of matches, date and time of their start, procedure for resolving disputes
6.1. The calculation of bets may be revised due to an incorrect result provided by the bookmaker.
6.2. When calculating bets, the actual start time of the events is taken into account, which is roughly determined on the basis of official documents of the organizations holding sports competitions, and if there are no such approved documents, then on the basis of the official websites of sports federations, websites of sports clubs and other sources of sports information.
6.3. The betting company is not responsible for the discrepancy between the date and time of the actual start of events. The date and time of the beginning of the event, indicated in the line, are indicative. When calculating bets, the actual start time of the event is taken into account, which is determined on the basis of official documents of the organization conducting the competition.
6.4. The betting company is not responsible for inaccuracies in the names of championships, the duration of matches (sporting events). The data indicated in the line and live is indicative. Clients need to use other independent sources of information to clarify the data on a sporting event.
6.5. Claims on the result of the event are accepted within 10 calendar days from the end of the event if there are official documents on the result of the event of the organization conducting the competition.
6.6. Bets made after the start of the event are calculated with odds "1" (excluding live bets); in accumulator bets, the coefficient for such bets is considered equal to "1".
6.7. If the client made a bet on an event, the result of which he knew, such bet is subject to cancellation. In this case, the decision is made by the betting company after a special closed investigation. All activity in relation to such a bet is temporarily suspended.
6.8. If a participant refuses to fight before the start of the event, then all bets on this participant are cancelled.
6.9. If a participant for any reason (injury, refusal, etc.) drops out during the competition, then all bets made before the start of the last round or stage of the competition in which he participated are considered valid, and the rest of the bets are void.
6.10. If a participant, team member (football player, hockey player, basketball player, etc.) did not take part in the match, the odds for betting on him are taken equal to "1", unless otherwise specified.
6.11. If a refusal (disqualification) occurred in a tennis match before the start of the match, the odds for bets are taken equal to "1", except for bets on the result of the participant in the competition. If a tennis match is interrupted, not completed on the same day and postponed, bets on it remain valid until the end of the tournament in which this match was held, until the match is completed or one of the participants refuses.
6.12. If in an event (match, comparison or fight) one pair of participants (teams, athletes) is indicated, and subsequently the composition of the pair changes, then all bets on this event are cancelled.
6.13. In team competitions, if one or more members of any of the teams are substituted for any reason, bets on the outcome of the entire match will stand.
6.14. In doubles matches, if the composition of pairs is indicated, if at least one of the participants is replaced, the odds for winning on bets will be equal to "1"; if the composition is not specified, bets remain valid.
6.15. In competitions where the concepts of “hosts” and “guests” are used, in case of transferring the event: to a neutral field, bets remain valid; on the pitch of the opposing team, bets stand.
6.16. If the concepts of "hosts" and "guests" are not applicable to the event (for example, in singles and doubles sports), then if the venue of the event changes, all bets on it remain valid.
6.17. Teams NBA, NHL, AHL, CHL, OHL, WHL, East Coast Hockey League of North America can be located both in direct sequence (hosts - guests) and in reverse. In the case of a reverse arrangement, no return on rates is made.
6.18. In friendly matches, club friendly tournaments, if the venue of the event changes, all bets on it remain valid.
6.19. Sports or situations for which there is no separate description of the features of accepting and calculating bets are subject to the General Rules.
6.20. In disputable situations that have no precedent, the final decision is made by the betting company.
6.21. In case of inconsistency of data from various sources of information (date, time, result, team name), the betting company suspends the payment of winnings until the authenticity of such information is fully investigated. If the result of the completed event presented on the official website differs from the TV broadcast data, the Company reserves the right to make a calculation based on the TV broadcast data.
6.22. If an error is detected in the odds withdrawal program and this error is recognized by the company, all bets made on these events are considered winning and the bets are paid out with the winning odds equal to "1".
7.1. All clauses of the Agreement, including the pronouns "we", "us", "our" or "Company", refer to the Company with which the client enters into an agreement, in accordance with paragraph 1 above.
- Change of conditions
8.1. For a number of reasons, namely: commercial, legal, and customer service reasons, we have the right to make any changes to the Agreement. The current clauses of the Agreement and the dates of their entry into force are available on the Site. The Client is personally responsible for familiarization with the current Agreement. The Company has the right to make changes to the operation of the Internet site at any time and without prior informing the Clients.
8.2. In case of disagreement with the amended clauses of the Agreement, the Client must stop using the Internet site. Further use of the Internet site after the amended clauses of the Agreement come into force will be regarded as its full acceptance, regardless of whether the client received a notification or learned about the changes from the updated Agreement.
- Right of demand
9.1. Persons under the age of 18 or the age (hereinafter referred to as the "Legal Age"), which is mandatory for legal participation in gambling under the laws of a particular jurisdiction, are prohibited from using the Internet site. The use of the Website by persons under the Permissible Age is a direct violation of the Agreement. In this regard, we have the right to request documents that can confirm the age of the Client. The Client may be denied services and his account may be temporarily suspended, unless, upon our request, proof is provided that the Client is of legal age.
9.2. Online gambling is prohibited by law in some jurisdictions. By accepting the Agreement, the Client is aware that the Company cannot provide guarantees or legal advice regarding the legitimacy of using the Internet site in the territory of the jurisdiction in which the Client is located. We cannot claim that the services of the Internet Site do not violate the laws of the Client's jurisdiction. The client uses the services of the website at his own request, and assumes full responsibility, being well aware of all possible risks.
9.3. We do not seek and do not intend to provide the Client with services that violate the laws of its jurisdiction. By accepting the Agreement, the Client confirms and guarantees that the use of the Internet site complies with the laws and regulations in force in the territory of its jurisdiction. We are not responsible for the illegal use of the services of the Internet site.
9.4. For legal reasons, we do not accept Clients from the following countries:
9.4.1. The absolute restriction applies to the US, Canada, UK, Spain, France and Italy. Persons residing or located in these countries are not permitted to open accounts or deposit funds on the Website. Changes are possible in the list of jurisdictions, and they can be made by the Company without prior notice to the Clients. You agree that you will not open an account or transfer funds to it, being in the territory of one of the above jurisdictions.
9.4.2. Black list. In addition to clause 9.4.1, all NetEnt games are prohibited in the following countries: Afghanistan, Albania, Angola, Australia, Cambodia, Vietnam, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Serbia, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Denmark, Estonia, Latvia, Lithuania, Mexico, Portugal and Romania .
9.4.3. Corporate play areas.
18.104.22.168. Guns & Roses, Jimi Hendrix and Motörhead games are not supported in the following countries: Afghanistan, Albania, Albania, Angola, Gabon, Gondung, Indonesia, Iran, Jordan, Iran, Kuwait, Laos, Myanmar, Namibia, Nicaragua, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, United States of America , Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
22.214.171.124. Universal Monster Games (Frankenstein, Bride of Frankenstein, Dracula, Curse of the Phantom, Creature from the Black Lagoon and Invisible Man) are only supported in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein , Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus , Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Peru , Poland, Slovakia, Slovenia and Sweden.
9.4.4. United Jackpot Territories are not served in the following countries: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, UAE and Ukraine.
9.5. Bets are not accepted:
9.5.1. from persons who are participants in the events on which bets are made (athletes, coaches, referees, owners or functionaries of clubs and other persons who have the opportunity to influence the outcome of the event), as well as from persons acting on their behalf;
9.5.2. from persons representing the interests of other bookmakers;
9.5.3. from other persons whose participation in the agreement with the betting company is prohibited by applicable law.
9.6. Ответственность за нарушение пункта 9.5 настоящего Соглашения несёт участник пари. В случае нарушения данного Соглашения, Букмекерская компания оставляет за собой право отказать в оплате любого выигрыша или в возвращении внесенных сумм, а также аннулировать любые ставки. Букмекерская компания не несет никакой ответственности относительно того, когда именно ей стало известно, что клиент входит в одну из перечисленных категорий лиц. Это означает, что букмекерская компания имеет право принимать указанные меры в любое время после того, как стало известно, что клиент является одним из обозначенных лиц.
9.7. If a betting participant commits fraudulent actions against the betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the betting account is not used for making bets, abuse of loyalty programs, etc.), then the betting company reserves the right to the right to stop such fraudulent activities by:
cancellation of bets;
closing the account of the bettor with the return of funds deposited to the account as a deposit;
appeals to law enforcement agencies on the fact of committing fraudulent actions by such a bettor.
9.8. In the event of such actions on our part, specified in clause 9.7, we undertake to send the Client a corresponding notification to the address indicated in the contact information and return the Client the funds deposited to the game account in full.
- Account opening
10.1. In order to access all the main services of the Internet site, you must open an account. To do this, the Client can register in "1 click" or indicate his e-mail address and come up with a password, which will later be used to enter the game account, and also, additionally, it is required to indicate personal data: name, phone number and date of birth.
10.2. To confirm the accuracy of the information, the Company has the right to request documents confirming the identity of the Clients. If for some reason the Client cannot provide the requested documents in order to identify him, the Company has the right to suspend or block the Client's account until he provides the necessary information.
10.3. The Client confirms that, when registering on the Website, he provided complete and reliable information about himself, and in the event that any changes occur in it, the Client undertakes to immediately add them to his profile. Failure to comply with or ignore this rule may result in the application of restrictions, suspension or blocking of the account, as well as cancellation of payments.
10.4. In case of any questions or problems when registering on the Website, the Client can contact the support service in the online chat mode.
10.5. Each Client can open only one account on the Website. The rest of the accounts opened by the Client will be considered as duplicating. We have the right to close such accounts and:
10.5.1. invalidate all operations carried out using a duplicate account;
10.5.2. not to return to the Clients all deposits and bets made from the main and backup accounts;
10.5.3. demand the return of all winnings, bonuses and funds received when using a duplicate account. The customer is obliged to return them at our first request.
- ID confirmation. Money laundering protection
11.1. By accepting this Agreement, the Client undertakes, agrees and warrants that:
11.1.1. The Client is at least 18 years of age, or sufficient to be considered the Legal Age to be legally eligible to participate in gambling without violating the applicable laws of the particular jurisdiction;
11.1.2. The client is the full and legal owner of all funds in his account. All information provided by the Client is true, reliable, up-to-date and accurate;
11.1.3. The Client is fully aware that the use of the Internet site may lead to the loss of funds, the Client assumes full responsibility for any possible losses. The Client confirms that he uses the Internet site at his own will, decision and at his own peril and risk. The Client does not have the right to present any claims to the Company related to his losses and losses;
11.1.4. The Client clearly understands the general principles, rules and procedures for the provision of services and the specifics of playing on the Internet. The Client acknowledges that it is his responsibility to ensure that data, bets and games are correct. The Client agrees not to perform actions and deeds that may harm the reputation of the Company.
11.2. By accepting the terms of the Agreement, the Client gives us the right to arrange periodic checks (at our discretion or at the request of a third party, including authorized bodies) to confirm the identity of the Client and the accuracy of the specified information.
11.3. During the period of inspections, the possibility of withdrawing funds from the Client's account may be limited.
11.4. If during the verification it is established that the information provided is false, this will be regarded as a violation of the terms of the Agreement, which in turn gives us the right to immediately close the Client's account or refuse the Client to use the services of the Internet site, in addition to other actions at our discretion .
11.5. If we are unable to confirm that the Client has reached the Legal Age, then we will have the right to suspend the Client's account. If the Client's age was less than the Permissible age at the time of participation in operations on the Internet site, then:
11.5.1. the Client's account will be closed;
11.5.2. the funds available on the account will be returned, and all monetary transactions made during this period will be declared invalid;
11.5.3. all bets placed during this period will be canceled and refunded;
11.5.4. the amounts of winnings received during the period when the Client's age was less than the Permissible Age will be declared invalid. The client is obliged, upon our first request, to return to us all funds withdrawn from the gaming account.
- Username, password and security
12.1. After opening an account on the Internet site, the Client is obliged to keep his password and username in secret and not disclose this information to third parties. In case of loss of the data necessary to gain access to the account, they can be found out or restored by clicking on the "Recover password" button.
12.2. The client is responsible for the safety of the password, as well as any actions and transactions made with his account. In addition, the Client is liable for all losses incurred by him as a result of the actions of a third party.
12.3. In the event of a breach of security and unauthorized access to the account, the Client must immediately notify the Company. If necessary, the Client is obliged to provide the Company with evidence that unauthorized access actually took place. The Company shall not be liable for damages incurred by the Client as a result of incorrect or careless use of the username and password by a third party or for unauthorized access to the account.
- Deposits, placement and withdrawal of funds from the account
13.1. In order to place a bet on the Website, the Client needs to deposit a certain amount of money on his account.
13.2. The Client acknowledges and undertakes that:
13.2.1. the funds deposited to the gaming account were not obtained by illegal or prohibited means;
13.2.2. will not refuse completed transactions, will not deny and reverse payments made, which may be the reason for the return of money to a third party and allow him to avoid legal liability.
13.3. We do not accept funds from third parties: friends, relatives or partners. The Client is obliged to deposit funds only from his account, payment card or system registered in the name of the Client. In the event of a violation of this condition, all winnings may be confiscated.
13.4. In the case of a bank transfer request for the return of funds to their rightful owner, all costs and commissions are paid by the recipient.
13.5. We do not accept payments in cash. We may use various electronic payment processors or financial institutions for electronic payments, including payments and disbursements to Customers. Except in cases where the rules and conditions of these institutions do not contradict the terms of the Agreement, the Client fully accepts such rules.
13.6. The Client agrees not to refuse, cancel or cancel transactions made with his account. In addition, in each of such cases, the Client is obliged to return or compensate the Company for the amount of unplaced funds, including the costs that we may incur in collecting the Client's deposits.
13.7. We have the right to block the Client's account, as well as to cancel payments and collect winnings, if we suspect that the account replenishment was made in a fraudulent way. We have the right to notify the appropriate authorities of fraudulent payments and illegal activities. We have the right to use collection agencies to recover payments. The Company is not responsible for the unauthorized use of credit cards, whether or not they have been reported stolen.
13.8. We have the right to use the positive balance of the Client's account to repay the amount of money that the Client owes the Company. In particular, in cases of repeated bets or wagers, paragraph 15 (“Collusion, misleading, fraudulent and criminal activity) or paragraph 19 (“Errors and omissions”).
13.9. The Client is fully aware and accepts the fact that the gaming account is not a bank account. Therefore, in relation to it, insurance methods, replenishment, guarantees and other methods of protection from the deposit insurance system and other insurance systems do not apply. No interest is accrued on the funds on the gaming account.
13.10. The client has the right to submit a request to withdraw money from the account, provided that:
13.10.1. all payments received on the account have been verified, and none of them has been canceled or canceled;
13.10.2. checks have been carried out properly.
13.11. When applying for a withdrawal of funds from an account, it is important to consider the following points:
13.11.1. the game profile must be completely filled out. And also, if the Client registered using the “In 1 Click” function, he needs to change the e-mail address in his personal profile;
13.11.2. if the amount requested for withdrawal exceeds the total number of withdrawals of funds in the amount of 50,000 rubles, then an identification procedure will be carried out without fail. For its implementation, the Client needs to send us a copy or a digital photograph of the Client's identity document. When replenishing an account by credit card, you must send a copy of the image of both sides of this card. The first six and last four digits must be visible in the card number, the CVV2 code can be painted over;
13.11.3. The withdrawal amount up to 5,000 rubles is paid to the client's account from 1-60 minutes from the moment the application is submitted, with the exception of technical problems on the part of the bank or the payment system.
13.11.4. The withdrawal amount from 5000 rubles is paid to the client's account within 5 days from the date of application.
13.11.5. Other delays up to 3 working days are possible depending on the bank or other payment system.
13.11.6. Other ways of withdrawing winning funds are discussed separately with the Website Administration.
13.11.7. Withdrawal of funds is possible only to accounts, payment cards or systems registered in the name of the Client. In the event of a violation of this condition, all winnings may be confiscated.
13.12. The company does not provide money exchange services. We have the right to close such accounts and:
13.12.1. withhold a commission in the amount of our costs for the withdrawal of funds not involved in the game;
13.12.2. invalidate all operations carried out using the main and duplicate accounts;
13.12.3. not to return to the Clients all deposits made from the main and duplicate accounts.
13.13 To activate the withdrawal of funds, the player must make a bet with a coefficient of at least 1.1 in the amount of at least 100% of each deposit made or at least 100% of each deposit made (to use (play, use) in Casino games or Live-games)
13.14 If there was not enough gaming activity on the player’s account specified in clause 13.13, when withdrawing funds, the Betting Company has the right to withhold the costs of payment system commissions from the client (up to 15% for each transaction).
- Terms and Conditions for Company Services
14.1. You agree to pay for all services and / or goods or other additional services ordered by you on the Website, as well as all additional costs (if necessary), including, but not limited to, all kinds of taxes, duties, etc. You bear the full responsibility for timely payment of all payments. The payment service provider ensures only the execution of the payment in the amount indicated by the Website and is not responsible for the payment by the user of the Website of the aforementioned additional amounts. After clicking the "Payment" button, it is considered that the payment has been processed, and it is irrevocably executed. By clicking the "Pay" button, you agree that you will not be able to withdraw the payment or request its withdrawal. By placing an order on the Website, you acknowledge and indicate that you are not violating the laws of any state. Additionally,
14.2. In the event that you use the services of a Website offering such specific services as a gaming service, you provide legally binding confirmation that you have reached or have already exceeded the age of majority, which is legally permitted in your jurisdiction in order to use the services provided by the Website .
14.3. By starting to use the Website's services, you assume legal responsibility for compliance with the laws of any state where this service is used, and confirm that the payment service provider shall not be liable in any way for any illegal or unauthorized such violation. By agreeing to use the services of the Website, you understand and accept that the processing of any of your payment is carried out by the payment service provider, and there is no legal right to return services and / or goods already purchased or other possibilities to cancel the payment. If you wish to cancel the use of the service for the next purchase of the service and/or goods, you can cancel the service using the Personal Account on the Website.
14.4. The payment service provider is not responsible for the refusal/inability to process the data associated with your payment card, or for the refusal associated with the failure to obtain permission from the issuing bank to make a payment using your payment card. The payment service provider is not responsible for the quality, volume, price of any service and/or product offered to you or purchased by you on the Website using your payment card. When paying for any services and / or goods of the Website, you are primarily obliged to comply with the rules for using the Website. Please note that only you, as the owner of the payment card, are responsible for the timely payment for any service and / or product ordered by you through the Website and for all additional costs / commissions associated with this payment.
14.5. In the event of a situation related to your disagreement with the above conditions and / or other reasons, we ask you to refuse to make a payment in a timely manner and, if necessary, contact the administrator / support of the Internet site directly.
- Collusion, misleading, fraudulent and criminal activity
15.1. The Company does not recommend making bets by a group of Clients from the same IP address or from the same local network, as well as by prior agreement. The above actions can be regarded as collusion, fraud, misleading actions.
15.2. The Company does not bear any responsibility as to when exactly it became known to it, or it was subsequently established that the bet was made in violation of the rules. We have the right to close such accounts and:
15.2.1. to invalidate all operations, not to return to the Clients all deposits and bets made in agreement with other Clients;
15.2.2. demand the return of all winnings, bonuses and funds received as a result of collusion. The customer is obliged to return them at our first request.
15.3. The following activities are strictly prohibited, the commission of such actions will be regarded as a direct violation of the Agreement:
15.3.1. transfer of information to a third party;
15.3.2. illegal activities: fraud, use of malware, bots and errors in the software of the Internet site;
15.3.3. fraudulent activity, which is the use of stolen, cloned or otherwise illegally obtained credit or debit card information to fund an account;
15.3.4. participation in criminal activities, money laundering and other activities, participation in which may entail criminal liability;
15.4. We have the right to suspend, cancel or revoke payments or winnings associated with bonus funds in the event that we suspect that the Client is intentionally misusing them.
15.5. The Company will take all permissible and legally permitted methods to exclude and identify fraudulent collusions and their direct participants, and also, appropriate measures will be taken against these persons without fail. We are not responsible for losses and damages received by Clients as a result of fraudulent activities.
15.6. Clients are required to notify us immediately if they suspect that any Client is colluding or engaging in fraudulent activities. You can contact us by contacting the support service through the Internet site in the online chat mode.
15.7. We have the right, without prior notice, to prevent Clients from accessing the Website and block their accounts if they are suspected of fraudulent activity. In such cases, we are not responsible for the return and compensation of funds available on the accounts of such Clients. In addition, we have the right to report illegal activities to law enforcement agencies. Customers are obligated to fully cooperate with us in investigating such cases.
15.8. Customers are prohibited from using the services and software of the Internet site to commit any fraudulent, illegal activities and transactions in accordance with the laws of a particular jurisdiction. If it is established or revealed that the Client has committed such actions, the Company may suspend or block the Client's account and withhold the funds available on it. In such cases, the Clients do not have the right to present any claims to the Company.
- Other prohibited activities on the site
16.1. On the Website it is forbidden to use an aggressive or offensive manner of communication, profanity, threats and use any violent actions against employees and other Clients of the Company. If the Player fails to comply with this paragraph of the rules, the Company has the right to terminate the correspondence with this Player or leave the incoming application without consideration.
16.2. It is forbidden to upload information to the Internet site in an amount capable of causing malfunctions of the Internet site and to carry out any other actions that may affect the operation of the resource. In this case, we mean viruses, malware, bulk mailing and spam - all of the above are strictly prohibited. In addition, Clients are prohibited from deleting, changing and editing information posted on the Internet site.
16.3. Customers may use the Website for entertainment purposes only. It is forbidden to copy the Internet site in its entirety or any of its separate parts without the written consent of the Company.
16.4. Clients promise not to take actions aimed at breaking the security system of the Internet site, gaining illegal access to confidential data or DDoS attacks. In relation to the Clients suspected of violating this rule, appropriate measures will be taken: a complete ban on access to the Internet site and account blocking. In addition, we have the right to notify the responsible authorities of the illegal actions of the Client.
16.5. We are not responsible for losses and damages that may be incurred by our Clients or a third party due to technical failures provoked by virus attacks or other malicious actions directed to the Internet site.
16.6. It is strictly forbidden to transfer and sell the account of one Client to another.
- Site changes
17.1. We have the right at any time, at our sole discretion, to make changes or supplement the services offered on the Internet site in order to maintain and update the resource.
- System errors
18.1. If during the game the Internet site fails, the Company will try to correct the situation as soon as possible. We are not responsible for failures in information technology tools resulting from the operation of equipment used by Clients to access the Internet site, as well as for failures in the operation of Internet providers.
- Errors and shortcomings
19.1. We have the right to limit or cancel any bets.
19.2. If the Client has used funds credited to his account as a result of an error to place bets and play games, we may void such bets and any winnings derived from them. If funds were paid out at such rates, then these amounts should be considered transferred to the Client for trust management, the Client is obliged to return them at our first request.
19.3. The Company and service providers are not liable for damages, including loss of winnings, resulting from errors on the part of the Client or on our part.
19.4. The Company, its distributors, affiliates, licensees, subsidiaries, as well as employees and directors are not responsible for any loss or damage arising from the interception or misuse of information transmitted over the Internet.
- Limitation of our liability
20.1. The Client independently decides to use the services of the Internet site, and any actions and their consequences are the result of the Client's personal choice, made at his own discretion at his own peril and risk.
20.2. The operation of the Internet site is carried out in accordance with the clauses of this Agreement. We make no additional warranties or representations with respect to the Website and the services offered therein and hereby exclude our liability (to the extent permitted by law) in respect of all implied warranties.
20.3. We are not liable for tort, negligence, loss, damage or loss beyond our ability to foresee at this time.
20.4. The Company is not responsible for the content of the resources, access to which can be obtained through the Internet site.
- Violation of the terms
21.1. The Client agrees to fully indemnify, protect and defend the interests of the Company, its partners, employees and directors from any claims, liability, costs, losses and expenses arising from:
21.1.1. violation by the Client of the terms of the Agreement;
21.1.2. violation by the Client of laws and rights of third parties;
21.1.3. obtaining access to the services of the Site by any other person using the identification data of the Client with or without his permission, or;
21.1.4. appropriate the winnings obtained in this way.
21.2. If the Client violates the terms of the Agreement, we have the right to:
21.2.1. notify the Client that by his actions he violates the terms of the Agreement, and demand the immediate termination of prohibited actions;
21.2.2. temporarily suspend the Client's account;
21.2.3. block the Client's account without prior notice;
21.2.4. collect from the Client's account the amount of payments, winnings or bonuses acquired as a result of the violation.
21.3. We have the right to cancel the username and password of the Client in case of non-compliance with any of the clauses of the Agreement.
- Rights to intellectual property
22.1. All content on the Website is subject to copyright and other proprietary rights owned by the Company. All downloadable and printed materials present on the Internet site can only be downloaded to one computer. Printing of these materials is permitted solely for personal and non-commercial use.
22.2. The use of the Website does not give the Client any rights to intellectual property owned by the Company or a third party.
22.3. Any use or reproduction of the trademark, trademarks, logos and other promotional materials presented on the Internet site is prohibited without the appropriate consent of the Company.
22.4. The Client will be liable for any damages, expenses or costs incurred as a result of the commission of prohibited activities by him. Users must immediately notify the Company if they become aware of any prohibited activity and provide all necessary assistance in any investigation that the Company may conduct based on the information provided.
- Clients' personal data
23.2. By providing personal data, Clients agree that the Company has the right to process personal data for the purposes specified in the Agreement or to comply with regulatory and legal obligations.
23.4. We keep copies of all correspondence received from Clients in order to accurately record all information received.
- Complaints and notices
25.1. In the event of any complaints and claims regarding the operation of the Internet site, first of all, you should immediately send your claim to the support service in the online chat mode through the Company's Internet site.
25.2. The Client agrees that the dispute record stored on the server may be used as evidence when considering a claim.
- The procedure for resolving disputes
26.1. The player can challenge any situation. The Company comprehensively and objectively considers all controversial issues, in the case of providing specific information - facts and arguments. Disputable information, with facts and arguments attached, must be provided in writing in the online chat mode through the Company's website. Within 14 days from the receipt of the letter, complaints or wishes will be considered, and the Client will receive a notification of the result of the consideration in a response letter. If it is necessary to conduct additional checks, the Company has the right to extend the period for consideration of the application up to 30 days from the date of its receipt. It is forbidden to use profanity, any kind of insult and false data in the text of the letter.
- force majeure circumstances
27.1. The Company is not responsible for delays or failure to fulfill the obligations listed in the Agreement, in the event that they are due to force majeure, which should be understood as natural disasters, wars, civil unrest, industrial disputes, interruptions in public utility networks, DDoS attacks or other attacks on the Internet that can have a negative impact on the operation of the Internet site.
27.2. During the period of force majeure circumstances, the activity of the Internet site is considered suspended, and during this period, the fulfillment of obligations is subject to a delay. The Company undertakes to use all means available to it to find solutions that allow it to fully fulfill its obligations to the Clients, up to the end of force majeure circumstances.
28.1. If we are unable to enforce any of the Client's obligations, or we ourselves are unable to avail ourselves of any of the remedies to which we are entitled, this should not be construed as a waiver of such remedies or as a reason, releasing the Client from fulfillment of obligations.
- Severability of the agreement
29.1. If any of the clauses of the Agreement suddenly becomes invalid, illegitimate or unenforceable, then this provision will be separated from the rest of the Agreement, which will fully retain its legal force. In such cases, the part that is considered invalid will be changed according to the updated rules.
30.1. The Website may contain links to other resources that are beyond our control. We are not responsible for the content of other sites, the actions or omissions of their owners, and for the content of third party advertisements and sponsorships. Hyperlinks to other websites are provided for informational purposes only. Customers use them at their own risk.
- Bonus promotions
31.1. The increased wager (wagering) is set only for cash bonuses and applies only to the amount of the bonus. If the bonus is a percentage of the deposit, then the wager applies to the amount of the percentage. The size of the wager depends on the ongoing bonus promotion and is set by the website.
31.2. You can withdraw a cash bonus only if it is fully wagered.
When accruing cash bonuses for registration or in other cases when, when receiving a bonus, the Client is not required to deposit funds to the balance, the bonus accrual cannot be withdrawn before the first deposit.
32. Tournament Rules
32.1. Each registered user has the opportunity to participate in regular tournaments with real cash prizes.
32.2. The condition for participation in the tournament is the fulfillment of the qualifying conditions - to make the minimum number of bets (rounds) at the minimum bet (or higher than the minimum) in the games that participate in this tournament from the moment it starts until the end (the number of qualifying rounds, the size of the minimum bet, the list games may differ for each tournament and are specified in the tournament rules). Results in the tournament are taken into account only after the qualification conditions are met.
32.3. Only real money bets count in tournaments.
32.4. Rules for scoring points may differ in different tournaments.
32.5. If several players scored the same amount of points, the player who scored the same amount of points earlier is recorded (wins) in the standings in the place above.
32.6. Winnings during risk games (chance game, gamble), bonus game (bonus games), free spins (free games, free spins, free rounds), gift spins (giftspins, gs, free spins, gift spins) and re-spins / free games (other free games won during the tournament) do not count towards the score.
32.7. The size of the prize pool and the number of prizes may change in each tournament.
32.8. The list of games that take part in the tournament may differ in the desktop (PC) and mobile versions of the site. The list of games will be published in the "tournaments" section in the corresponding tournament in accordance with the site version (desktop or mobile).
32.9. On the date and time specified in the tournament conditions, the tournament ends and the winners are determined based on the results of the tournament table. All winners receive a win notification, and the amount won is automatically credited to the game balance in the form of a bonus without wagering.
32.10. If it is necessary to wager a prize in a tournament, the wager will be specified in the rules for the current tournament. The company reserves the right to use information about the winners in the tournament at its own discretion.